Ukippered: What do these Elections Mean for Local Government?

Yesterday was my last day as a County Councillor. I was replaced by a Conservative who beat a former Tory Independent by a whisker with  UKIP also hot in pursuit.  

But what do these elections tell us about the state of local government?  

It is clear that the success of so many 'paper candidates' from UKIP that local issues still do not have much traction in local government elections.

'State of the nation' is the way they tend to be treated by voters and pundits alike.

Twas ever thus, you may say.   But will it always be so?  Three factors suggest otherwise.

Firstly, local government is about to hit some very difficult years.   It's going to be like the family on the breadline that gets a huge electric bill at just the same time as Mum loses her part time job.   

Such are the pressures on social care and central government cuts that something big will have to give.   

As the New Local Government Network stated in their new report this week, watch what happens to leisure centres, parks, theatres - all things Councils like to do - but are not compelled to do in law.

The second factor that may bode change is that local government is gradually developing its own income base.

Less and less of its money is coming from the centre and, over time, Councils will be more and more free to do their own thing.   

Local government will, as time goes on, look less and less like simply an executive arm of the centre.   

This will make the choice of who runs the council look like a more important decision, as it is in most other advanced democracies.

Thirdly, although I don't think UKIP have any real solutions, the presence of UKIP will wake up the parties at local government level who have, for many years, been asleep at the wheel.  

In many areas, the complacency of Councillors has led to a situation ripe for the far-right (and remember this is what UKIP, in effect, are) to come in with a powerful message for any established politicians.   

If this doesn't ginger up the local political scene in many towns and lead to more engagement with the populace, I will be very surprised.

So, the election of UKIP isn't all bad news. I look forward to seeing them trying to grapple with the financial challenges of Councils and the day to day reality of making neighbourhoods better places to live.

I suspect this will take a bit of the edge of their current self-belief.   Running things isn't easy.

On a personal level it was a relief, having stepped down before the election, to see my seat taken by a sensible, capable young woman with a great track record in the community and in business rather than the near-alternatives.   

Democracy is still, however stagnant it has become in the UK, a wonderful thing.   We can still get the buggers out here and the will of the people still counts for something.  

We must never take this for granted.

True Enemies - or Necessary Allies? Unions and Social Enterprise

This week 'Union News' published a story about a flagship social enterprise spin-out called Care Plus which operates health and social care services in NE Lincs.

The story highlighted the possibility that staff recently transferred out the NHS and Council might be made redundant and re-hired by Care Plus on new contracts.

It also spoke of the 'financial chaos' engulfing Care Plus (the organisation has to find big savings) and compared the situation in NE Lincs unfavourably to that in neighbouring North Lincolnshire where services have remained in the NHS.

The article wrapped up with a demand that all of these services be put back under NHS and local authority control.

At the moment, I don't know enough about the particulars of the situation in Care Plus but my understanding is they have tried to change terms and conditions for staff and, in doing so, have sought to deal directly with their own workforce (who are also owners of the company) - rather than deal mainly with the unions.

There is a some logic to the Care Plus position.  The members of the company are also the staff.   It therefore makes sense for the conversation to be one that takes place between owners rather than between 'bosses and workers'.

However, the situation is complicated by the fact that many staff are members of trade unions too.  Furthemore, there are also long-established practices in these services, which have seen unions being involved early, routinely and directly in talks around changes to terms and conditions.

Indeed, the prospect of being defined-out of the equation is, probably, one of trade unions' biggest fears about staff-owned spin outs.

There is a risk, in a world where everyone is an 'owner', of a trade union appearing superfluous.

And, on top of this, if a newly-minted, social enterprise is, in its first two years, changing terms and conditions, the story, from union eyes, looks every bit as bad as any other piece of privatisation.

As someone working in this mix, trying to support new social enterprises come out of the public sector, I feel pretty frustrated by the polarised situation between those seeking to set up co-ops and social businesses and the trade unions.

Particularly when the overall story of what is being achieved by organisations like Care Plus is so good.

The debate, it looks to me, has become like two sets of supporters on the terraces.  One side cries out out how much what they are doing is just the kind of thing trade-unions should be supporting - employee ownership, socially motivated enterprises, co-operative ventures.

The other replies by shouting back - 'Privatisation - you're just as a bad as all the rest'.

Obviously, I come to the debate not as a neutral.  I happen to believe that the public realm in this country can only be protected if we embrace new forms of public service delivery that go beyond traditional public services.

I also admire the leadership and staff at Care Plus for all they have achieved for the people of NE Lincs. They are an imaginative, well-motivated and inspiring set of people.

Care Plus, and those like them show us that the only way to address the national-emergency in social care (for that is what it is becoming)is to deliver benefits in far closer partnership with communities and their own staff.

My fear is that if Councils and the NHS don't do this now, we will lose services and that very large, powerful private sector companies will take an ever-increasing role in public service delivery.

Meanwhile, the position of trade unions, I think, is to see social enterprise as a kind of soft-focus ploy to undermine public services and the security of the people they represent.

It is easy to see where the unions are coming from.  The public sector is, in many ways, the only place left in the UK where terms and conditions of staff are relatively good.

History has taught the unions that once things are moved out of the public sector, things get worst a lot more quickly for the staff.

Can these two tribes be brought together?

In truth, I don't know.  At the moment, there doesn't appear to be much going on in terms of conversation between the social enterprise movement and our biggest unions.

We seem to be avoiding each other (again this may be just a perception) and shouting from the terraces.

My own view is that there is potential to find a shared-cause between emergent social enterprises and the trade unions.  

This is because there is much common ground:

1.  A shared concern for staff empowerment and the well-being of workers

2.  A philosophical agreement about the idea of staff owning and controlling their companies

3.  A genuine social concern as a main motivating force.

4. A belief in the public service ethos.

5. A belief that public services should not be run for corporate profit.

But, there are also big disagreements.

1.  The State. Social enterprises tend to believe that the postwar public services settlement in the UK is now history and new types of organisations, with new offerings, are needed while unions still believe in public sector delivery.

2.  Ts&Cs.   Social enterprises do sometimes need, over time, to realign terms and conditions to reflect performance of the organisation in its market while trade unions, naturally, wish to protect terms and conditions as they are now.

3.  Outsourcing. Social enterprises insist that employee-run is not the same a privately-run while trade unions tend to see anything that is operating outside the public sector as 'outsourced' and 'privatised'.

So what could any agreement between the Two Tribes look like?

In my view, there needs to be 'give' on both sides.

On on hand social enterprises need to guarantee the role of trade unions as a legitimate part of life in the new world.

Although a co-op or social enterprise may be owned by its staff,  it doesn't necessarily follow that conversations need only take place between 'owners' and  the need for union representation of  staff  by unions is no longer really required.

Even in a well-run mutual, the interests of managers and front-line staff may diverge - and we shouldn't deny that.

Furthermore, there need to be assurances to trade unions that all will be done to ensure that they are included fully in the operation of these businesses.  It happens on the continent and there is no reason it should not happen here.

Finally, the social enterprise sector needs to recognise that the unions have a job to do and have taken lesson from experience that should not be lightly set aside.

On the other, trade unions, I believe, need to re-evaluate the social enterprise route in terms of its alternatives as the UK enters its next round of public austerity.

We have to get prepared, together, for the possibility that i very few services will be delivered directly by the state within a decade, particularly if growth does not materialise.

If this happens, the terms of the debate will shift onto what is the best alternative to direct public sector deliver.

Compared to the prospect of mass-privatisation to firms with dubious motives and a bad track-record, social enterprise may well look more attractive, particularly if this can also maintain a wider range of services.

Under such a scenario, one could easily see the unions and social enterprise working together, as sometimes happens now at a very local level, where there is trust and mutual understanding.

But t the moment, it feels like we are a million miles away from an agreement.  I think the Two Tribes need to start talking, at the very top level and see if we can find any common ground before, for both sides, it is too late.

Is local government ever going to embrace social enterprise?

Will there be some kind of tipping point for social enterprise in UK local government?  So far we are in the Innovator / Early Adapter stage with many watching to see what happens in the first wave. 

But my view, which is of course not a disinterested one, is that we will get there.

Why?  Because of three related crisis': financial, services and political.

1. THE FINANCIAL CRISIS

The knock-on of austerity for the public realm in the UK is not yet apparent, except for a very small minority of people at the wrong end of welfare or social care cuts.

For the rest of us it is still an abstraction.

But this will change as local authorities face up to an existential challenge from 2014-18.  The hard facts are that English local councils will have lost up to 40% of their income between 2010 and 2015.     

Many Councils, among them Newcastle upon Tyne, will, by 2020, only have enough in the kitty to fund statutory social care costs, leaving nothing for other things.  A taste of things-to-come in Newcastle is the abolition of all Council funding for arts and culture in the city from this April.  It is also closing a number of libraries and, probably, the City Pool, the main swimming baths. 

Faced with this scale of challenge, Councils are really having to think hard about how to respond beyond finding efficiencies, selective closures and privatisation of remaining 'in-house' services.

Councils now realise that public money isn't the only ingredient in a successful public realm.   Combined with community endevour, it can be a potent factor in keeping public services in business.   

Let's look at Newcastle again.  Twenty years ago, Jesmond Pool in Newcastle became a social enterprise, after a lot of argy-bargy about privatisation.   It is run by local people, for local people. Today, it is in a far better position to survive than other neighbourhood pools, thanks to the low level of dependency it has on local authority funding. 

  This might be harder to do, say, in Elswick, at the opposite end of the social scale to Jesmond, but surely it is right to look at this possibility carefully before ever closing facilities.

While a surprising number of Councils still seem to be asleep at the wheel, there is a dawning realisation that if local councils let the car drive off the cliff then voters faced with closed parks, dirty streets and pot-holed streets will punish them at the ballot box.  

This isn't to mention the negative effects on an area's image that a negative spiral will create.  Nightmare scenarios in places like Detroit in the US privately haunt Leaders in parts of the North, especially, where there is a real risk of a point-of-no-return being reached if decline is not arrested.  

In this environment, again, it is occurring to many in Councils that the role of the Council as core provider is probably over and that new, more dynamic, more community-engaged vehicles are set up to support people and places to operate as they should.   

Devolution of budgets to community level (now happening in many places) is on important aspect of this.  So too is social enterprise, be this a community or charity takeover of a public service, or a spin-out from public services. 

2.     THE POLITICAL CRISIS

If Councils need to start closing the services that the majority see and use they know they will be in trouble at the polls, sooner or later. 

While the parcel can be passed to central government for a while, as has happened in Newcastle, this won't last forever.  People get angry when the streets are dirty and their local library isn't there any more. 

The most enterprising councils understand that a new settlement around Discretionary services ups essential if local services are to be maintained.  So in Wycombe, their woodlands services were moved into a mutual this year (with our help) because the alternative was probably a load of grief about the demise of the local environment. 

In this context, social enterprise looks sensible politically.

THE SERVICES CRISIS

The 1945 settlement basically gave a state-backed guarantee to all citizens around social protection.  Nearly 70 years on, the 'Beveridge Settlement' is no longer properly deliverable by appointed local state bodies like Councils and the various branches of the NHS.   

This isn't just because it is unaffordable now, but also because the society it serves has become too complex to be serviced effectively by public sector bodies.  This is well documented in other places (see the 2020 Commission on Public Services led by the RSA) but the reason to mention it here is that Councils now have to face this full-on because they have no money.  

This is an opportunity, disguised as a problem, in my view.  Social enterprise is part of a new settlement which says that we need to help people to look after themselves and each other with the state in a partner rather than a parent role.  Large, single providers who are seen by citizens as 'responsible' do not fit into this world.  As Councils try to forge a new kind of relationship with citizens, social enterprise comes more clearly into view as a means of delivering public services.

What, if anything, does this add to up?  Taken together, the financial crisis, the service crisis and the political crisis facing local government appears to be opening minds.  

Councils' first instinct is to set up their own ventures - which is very easy and quick to do - but the challenge, from my own very first hand experience, is that such ventures tend to a bit like teenagers who never leave home.  They look and occasionally act like grown-ups, but the relationship remains one of dependency. 

The good thing about social enterprise is that the child does leave home and forge a healthier relationship with its parent based on respect and appropriate distance.  There is still a bond, but a very different one to when everyone was under one roof.

This more closely mirrors the grown up relationships with their citizens to which Councils now aspire.  Which is why, although it's still early in the day, social enterprise, I think, has a big future in local government services. 

Why are most social entrepreneurs very young or very old?

Have you ever noticed that most social entrepreneurs are either very young or relatively old?  Not that many in the middle (say 35-50)?

This is because, dear reader, because you can only really afford to work in social enterprise when you are young and need very little and have no responsibilities (like me), or when you have made some money and can downshift.

I speak, of course, with myself in mind.  From the age of 25 I led, from scratch, a social enterprise that, by my late 30s  the best part of 200 people and turned over about  £5m.  

Financially I was, by global and even UK standards, in a fortunate place.  But I was struggling to meet a big mortgage, we were down to one  income,  two small children, no savings or pension.   

When I left, at 40, I needed to borrow £25k to finance my next business.  I had no capital.

This was tough.  Here I was, successful social entrepreneur and all of that - and having to start again without a pot to pee into.  

As my millionaire pal handed me that loan, I promised myself to ensure that any future business, social or otherwise, would be fully capitalised by the one I had created earlier.  

Fortunately, I found some backing 18 months in from NESTA (for which I am eternally grateful) - but I consider myself very lucky indeed not to have found myself on the job market.

So there you have it.  Being a social entrepreneur, at least in surplus-retaining enterprises, is a luxury of the very young, the rich and the pensioned.  I hope to join the party again one day soon, but only when I can afford to.  

Of course it shouldn't be like this.  Of course it should be ok to make it financially feasible for social entrepreneurs to put their whole careers into social ventures.

But  try telling that to the sackcloth-and-ashes types you find across the charity and social enterprise sector.  

They think you are a greedy b-----d for wanting than you need to survive and would rather you bugger off than receive more in reward, however critical one might be to a business.

Nearly three years into my new venture I am, I am glad to say, doing OK.  I had paid that loan back and am now, at 43, paying into a pension and,  hold your breath, overpaying on my mortgage each month.   

Thankfully I am, through my new venture Stepping Out, also helping to create social enterprises and through our Foundation  support early grass roots ventures with 'angel' funding. 

One day I plan to return to mainstream social enterprise, like many of those who come either from the City or long corporate careers, secure enough not to have to worry about the money side of it all.  

But it isn't ideally the way it should play.  

Better never to have had to leave at all.

Sent from my iPad

Will the social investment sector back the next Mark Zuckerberg?

Only the deluded would fail to  recognise that the public and social sectors have hit some sticky limits in moving the dial on the worlds most profound social problems. 

We can, course. take heart from the rise of brand new 'disruptive'  innovators such as Teach First which, over a decade, has achieved some system-change in the UK education sector. 

Also, thanks to the likes of NESTA, Unltd, the SSE and the Shaftesbury Partnership, we  see a lot of promising stuff riding over the hill..

But let's be honest here, this is still early in the day. The social sector in the UK is remarkably stable.  Barring the odd newcomer, the  names topping  the social sector bill today are much the same as 20 years ago.  Silicon Valley - or even Roundabout - this is not!    

Indeed the next Amazon of Facebook of the social sector is probably still working out of a bedroom somewhere.  Or, even more likely, the Mark Zuckerberg of the social sector is just coming to the end of a small social entrepreneur development award and wondering where it's next investment is coming from. 

  In fact he is dreading the panel he has to meet next month.  He is over-trading massively already (trying to show his model works) and he only has nights free to work on the five year P & L and cashflow being demanded by a po-faced group of former bank staff who are now running his social investment fund.  

In truth, he hasn't a clue about his P & L, or the scale-up potential of his model.  He just knows he has something which works and that he wants to devote his next five years to showing this to be true.   

The following week he actually meets the committee, they see his rather rough-cut plans, give him a hard time about the mistakes and send him packing on the grounds that this risks being good money after bad.  Everyone feels like they have done a good job and another sector changing idea quietly dies.  

 Our Mark Zuckerberg figure, now 30 and broke, is forced to get a job as a social enterprise investment adviser (there is always funding out there for those) and the world continues to turn.

The test of when the penny really has dropped in the UK social sector will be when we understand thst ideas that change the world need more than small development programmes, banking-inspired finance and highly conditional support.   

When, I wonder, will  we understand that very large bets need to be taken on people and teams, even when there is no real surity about where it's all going? 

In my view, we are a long time out from this.  Today's social innovator has to walk a fine line between telling a good story of revenue today and a ton of jam tomorrow.   If they can't do this, they don't get through the kind of assessment processes that are too hard too early (and indeed cost more to run than the amounts they invest).

My fear is that the emerging social investment market is going the way of the banking sector..  We hear that the large injections of capital coming out through various outlets under the Big Society programme are to be 'vanilla',  

This, I perhaps naively, take to mean straightforward, low-risk, semi-bankable.  Part of me is ok with that.  Easy to access, soft , unsecured finance is a very good thing indeed, especially in a capital-starved charity market which won't otherwise borrow.

  But I also wonder where the funding for the non-vanilla, the triple-choc-mint-and banana - really risky, dial-moving stuff is ever coming from?   Nobody seems to be into that space, except possibly for NESTA, at anything like the levels required to invest in big change.  

 Angel funding, which plays such a key role in the private sector, is still eluding most of the social finance houses. 

On a very micro-level, we at Stepping Out are trying to walk our talk.  Our Foundation (which recycles some of our profit) puts almost  all of its resource behind promising people and ideas at a stage where nobody really has a clue where it could all go. 

  If I ever have any serious money I hope I will continue to invest this way, before the business plan and all the suited, booted stuff about projections, revenue models and all of that. 

 There is a time for this, sure, but we often impose it way before an idea is really ready and, as a result, I suspect we not only miss a lot of good stuff but also tie long-burn innovators into short-term cycles that hold back their impact.

The test of our emerging social finance sector will be simple : will they back  the next Mark Zuckerberg?

Sent from my iPad

Why Social Enterprise is the Future in Public Services

Social enterprise is the only real future for public services.  The challenge at the moment is that hardly anyone in the public sector understands this yet.    Some cling to the idea of an improved public sector offer, or quasi-business conducted by arms-length companies.  Others cleave to the private sector, as though that were the only way to delivery anything properly.    However, for a small minority, the penny has dropped - that the best form of delivery for the bulk of public services is neither public or private but something else - a form of enterprise which is independent, managed as a business but run for exclusively social purposes.

So what's so special about social enterprise?   Three things.  The first is freedom.  These organisations are independent and free to fulfil services as they see fit, whether these are spin-out businesses like Sandwell Community Care Trust (formerly Sandwell Council Day Services) or the scores of Academies now dotting the landscape.    Decisions quite rightly sit with the boards of these organisations and the professionals in them.  It  is pushed down to the  rather than sucked up to the wrong level.   While most us us understand the life-giving role of freedom in the private economy, many of us don't, somehow, realise that the same is required when it comes to public services.  As a result, politicians, and the senior people they appoint, create the opposite of freedom      When my company, Stepping Out,  sets up a social enterprise out of the public sector, the hardest argument to win is for its total freedom -in preference some semi-free arrangement with its former parent.   Freedom is the oxygen.

The second is the people-factor.   Services are made up, in part, of paid people.   People either like the organisations they belong to or they don't.   They either feel involved and valued and trusted or they don't.     For many complex reasons,  great numbers of people in public services do not  good about their organisations.    Despite years of investment and trying, the public sector has struggled to achieve the kind of buy-in necessary to really change the way services operate.  Social enterprises, by contrast, are, by and large, staff-owned and recognise the critical role of people in raising productivity, innovation and improvement.   Absence rates tell part of this story (far better than in the public sector) but also what people say about their companies.  It is no accident that several social enterprises are now listed in the Best Places to Work awards every year.

The third, and perhaps, the most powerful reason why social enterprise is the future of public services is that further improvements in our public realm (better public health, stronger communities, improved education, safer streets etc) depend not on more public services but more effective conjoining of public, private and community resources.   Sixty years ago, the poor state of public health demanded, quite rightly, the creation of a single national NHS.   Likewise, the patchy provision of education for working  class children necessitated Local Education Authorities and councils building schools.     Today, the challenges are different.   Beyond the provision of the very basics, pushing through to the next level in health, education and so on requires a far more nuanced approach to public service provision.    To enable this we need to create provider landscapes in all sectors which allow other types of provider to develop and to encourage types of provider - like social enterprises - which, in their very DNA, are built to recognise the often dual role of citizen as user and producer of services.   

Take substance misuse as an example.   This costs the country tremendous amounts in police, court and NHS costs, not to mention the uncosted misery to all involved.   No level of additional public services are going to dent that problem.   The main solution actually lies in helping those in recovery to support those still deep in the problem.   More structure and scale around things like abstinence-based support is probably our best hope both for the people struggling with addiction and for the taxpayer.    The organisations best-placed to add the necessary structure and scale are, yes, social enterprises, whether these be existing charities like Focus 33 in Bury St Edmunds (where Russell Brand came) or new ex-public-sector organisations like Spectrum in Wakefield.   Can the state also work in this way?  No, it can't - because, unlike civil society organisations the state isn't well-placed to put together the complex suite of resources needed to solve problems.   These comprise the efforts of individuals, their families and friends, the wider community, the business community and the state itself.  Crafting them into a person-shaped solution is what social enterprise, in its many forms, including spin-outs from the public sector is best at doing.

Despite the self-evident nature of much of this, the argument is a long-way off won in the long-corridors of the public sector.  Talk to many people in Councils, Whitehall or the NHS about social enterprise and you can count the seconds till they glaze over.   It's not just normally something they think about much.  They are still living the dream that their world is still intact when the rest of 21st century Britain has long since pulled ahead.   At very close quarters I see some Councils and parts of the NHS where the only way you can tell you are not in 1986 are the grumpy emails (copied into about 80 people) by which most communication appears to be done.   Practice around culture, management and customers are all light years behind where they ought to be.  

If this sounds like a counsel-of-despair, it isn't.  I am actually very optimistic about the future.   Things are now happening in public services that are showing the way.   This is being accelerated by the financial crisis in the public sector which is going to last well into the 2020s as the business-model of public services is eventually superseded by something far more sustainable and successful.

And the shorthand I use for that model is social enterprise. 

Is the Government 'playing at it' with public service mutuals?

This week the Labour MP for Rochdale, Simon Danczuk, launched a full-frontal on Cabinet Secretary Francis Maude, telling him that the Government is ‘just playing at it’ when it comes to Mutuals in public services.

Maude’s reply, interestingly, was not a counter-blast but rather a concession that we are still in the ‘foothills’ of this initiative.

Is Maude, in effect, agreeing with Danczuk – or rather simply conceding that this agenda is inherently a longer-burn than first anticipated.

Speaking as someone working quite closely with the Cabinet Office on this, I think it is a bit strong to say the Government is playing at this agenda.  Over the last year a strong civil service team has been pulled together under credible leadership.  This has been supported by an excellent Taskforce and soon, I hear, a team of well-placed ‘Mutuals Ambassadors’.  Funding too is now coming on stream and something that looks like a Programme around this agenda is now in place.  This is a far cry from a year ago when, arguably, the Government had a less coherent approach.  If they were ‘playing at it’ then, it certainly doesn’t feel that way now.

But there is a larger question behind Simon Danczuk’s remarks that does merit some attention.  Where he is perhaps more on the money is around the politics of public service reform.  When it got in, the Government appeared wedded to an idea of public service reform that saw alternative forms of delivery as front-and-central.  Mutuals appeared, alongside localism and Big Society, as a vital part of the grand-narrative of public service reform.

Two years in, the Government’s overall approach on public service reform has not turned out to be quite so coherent.  Having rowed back on certain earlier ideas and, in particular on the Big Society concept, the overall story being told on public services is one which, while lionising the voluntary and social enterprises sectors, also appears, to many, to be pushing far harder than previously to a bigger role for large private firms.   While it is by no means impossible to push for more diversity of provision in all it’s forms, the tone, tenor and now track record of the Government appears to be one that de-emphasises Mutuals and other ‘alternative’ vehicles and puts more weight on the role of big business.

The net effect of this, when you are stood in front of a bunch of staff in Norwich or Salford trying to sell the idea of a public service mutual is that people wonder, understandably, whether there is any real political backing for this from Whitehall or whether this is just ‘window dressing’ or ‘privatisation by the back door’ -  a few years of a mutual followed by the capture of its contract by powerful firms that are better at bids and can afford to offer early savings to cash-strapped public bodies.

A firmer line on Mutuals: ‘This is an approach we stand behind as government’, would give assurance to people who might be putting their jobs and services on the line and show that the Right Honourable Mr Danczuk that this Government is certainly not ‘playing at it’ when it comes to public sector mutuals.

Where is the mutuals agenda NOW?

So where is the mutuals agenda today?   Last week I heard a trio of speakers, each offering a perspective, among them historian Charlie Cattell, Ian Hasdell of the Employee Ownership Association and Lance Gardner of Care Plus.

The over-riding sentiment was that while the world was waking up to the potential of public sector mutuals, this was still a minority sport, practiced by early adopters.  While the benefits were manifest and proven, the feeling among practitioners is that of Humphrey Bogarde that we are at least 'three drinks ahead' of the rest of the public sector.

The barriers are not so much technical and legal but cultural.   There is a problem of 'Blockers' in the public sector - middle-ranking gatekeepers who sit in front of bottom up initiatives.  There is also the mindset of many senior teams in local government who, faced by a financial meltdown, do not think beyond slash and burn or simple outsourcing.  Finally, there is a confidence problem, trying to get organisations steeped in conservatism to try an approach that isn't yet the norm, even though the evidence is getting stronger every month.

The invitation to our local government audience was threefold.  The first was to divest themselves of ideology when looking at public service models.  Mutuals need to be judged on their merits, not through a political lens of state versus private.   The second was to 'Beat the Blockers' - show zero-tolerance to those who suffocate initiative and appeal to staff over the heads of such people, as has worked so effectively in particular councils like Suffolk.  The third was to move mutuals to the centre of strategy, not keep it for one or two person schemes at the edges of discretionary services.   The change augered by public sector mutuals merits being put front-and-centre of local government strategy.

Will mutuals enjoy continued support from the centre or go the same way as the Green agenda, hug-a-hoodie and Big Society?   With Maude staying, we appear to be still on the map.  This may change as time goes on but we still have funding at support from the top levels in the form of a strengthened Mutuals Support Unit.   Where mutuals will fit into the Government's public services narrative here on in is anybody's guess, but one thing is for sure that this agenda will, due the the structural challenges in public services ahead, not simply go away.

Why Anna Soubry is Right about assisted suicide

Today, Tory health Minister Anna Soubry is all over the papers for coming out in favour of assisted suicide.

At last, I found myself shouting as I unfolded the Times from my mailbox.   Soubry, though a Tory, is refreshingly candid and extremely realistic about this matter.

Indeed I am totally confident that by the time I am in my 80s (should I get there) it will be totally normal to end one's own life early in the event of terminal illness.

Personally, I know I will do this, without any doubt at all.   Three reasons. Firstly, I am very bad indeed at being ill.  I get very depressed, very difficult to deal with and have a very low pain threshold.  Secondly, I don't want to cost my family and the state ridiculous amounts of money keeping me alive for an extra year or two during my inevitable decline.  Thirdly, I want to 'check out' in my own way and my own time.

Of course I do see why people hang on to the bitter end.  They want just one more day, week, month with loved-ones - or they hold on to some hope that the end may not be nigh.  Others think of dying in a similar way to child-birth, a natural experience which is, in some way, essential if one is to be in touch with one's humanity.

My own experience is different.  My own grandmother died 8 years after a terrible stroke that left her like a baby, unable to communicate or help herself.    She would have wanted to go had she any notion at all of her condition, which she hadn't.   It broke my heart to see her having to live a life she wouldn't have wished on her worst enemy.

Some people - religious people invariably - will argue that following her stroke, my grandmother became, in a sense, a different person and that we perhaps shouldn't judge her final years by the critera that she would have done as a fit woman.   Again, sorry I don't buy that.  Just because she couldn't make a decision post-stroke wouldn't make it wrong to see her will made while compus-mentis realised by assisted suicide.

I say this with a lot of pain, but I would have administered that ending for her, had this been legal and she had signed to say that was her will.   I would have felt no guilt, just relief that I had been able to do one last thing that she would have wanted.

Has the Big Issue had its day?

Before I say a single word more I want to put on record my praise for all of those involved in founding and growing the Big Issue:  John Bird, Gordon Roddick, Nigel Kershaw - legends all.  Without these people, the cause of social enterprise would be five, maybe ten years behind where it is today.

But, cutting to my chase, who actually buys the Big Issue any more?  I know that I have moved from avid buyer to occasional one over the years.   When I read it, the magazine's editorial content is often well below what you would expect.   The sellers somehow give off a feel that the day's up and I just don't think the public now buy into the idea that the Big Issue is getting people off the streets.

I know very little about how the Big Issue is now run, how many it sells or what plans its producers have for the magazine in the future.   All that I sense looking at it, seeing the people selling it and observing the occasional people buying it is that it is a shadow of what it once was.

I feel like I am stepping on a holy shround even by saying this, but not even the Big Issue - that fine foundation-stone of social enterprise should be beyond the obvious question:  Do you still matter?

Is it better not to go to University?

Like a lot of people in my generation, I went to university at a time when it was seen as being, without any doubt, the right path for any bright young person.  For me personally, I was the classic first in my family to go into Higher Education, and university was, quite literally, a passport to a new world of people, ideas and experiences which I would not possibly have encountered had I stayed in my town in the North-West and joined a firm after leaving school.

So when people champion not going to university, I am usually the first to suggest they think again.  But, as time has passed, I have reconsidered the value of university, at least to all people.  I am not alone!  American billionaire Peter Thiel has set aside $100k for 20 students under 20 years of age who promise NOT to go to university but instead set up businesses.   He believes that university is of no real value to many young people and think that their education and development would be better served by capitalising them early  in life as entrepreneurs.

When I think about my own kids, I am definitely not going to foist university upon them.   Indeed I am going to tell them, at 18, that they have a choice: I pay their fees or I invest in their new business.   I would love my kids to be entrepreneurs as I too have found that this teaches you both practical skills, resilience and allows you to learn about other people and your own character.     I think entrepreneurship is incredibly under-valued in our country in favour of professions most people in them privately crave to escape from and stick with purely for the money.  

When I think about myself, I actually think university was the right track.  I needed the adrenaline-rush of ideas, bright people and new environment that swept me out of a very monochrome world.  But I see Thiel's point and sympathise with his programme.  Enterprise is perhaps the best form of Higher Education yet invented.

Why we need a National Talent Programme

The other week I watched a depressing programme about the riots of 2011.  Told from the 'rioters' perspective, it opened up the 'mental map' of the inner city poor very effectively.   In a diamond-shaped society, these people sit in the point at the bottom.    And if you happen to be born into this part of the diamond, you will probably have experienced shit parenting, a shit school and, if you ever get one, a shit job.  If you have kids, their lives will probably wind up the same.

So far so well-known already.  What we don't know is how we deal with this as a society.   Secretly, most politicians see this problem as un-solvable - the by-product of wider forces beyond anyone's control.  All the focus goes on how this underclass group is prevented from impinging too much on the lives of everyone else.

I too have no answers to the immediate problem.  We have a big, long term challenge here that won't go away easily.   What I do believe, however, is that we have to create escape-routes for people.   Fifty years ago, when British society resembled not a diamond but a pyramid, the escape route from a pre-determined life at the bottom was Grammer school.  Or it's religious equivalent.   Millions of bright kids from very working class backgrounds found a way to something else this way.  We all know someone whose life-path was altered this way   Of course, the system for those left behind wasn't good enough, but what we did achieve, in a way we haven't managed since, is an effective way to help people move to other places in our society.

So do we open lots of new Grammers?   No, we shouldn't.  The shape of British society today means that the life-chances of everyone bar those at the bottom of the diamond are reasonably well-served.  Social mobility is possible, as long as you're not at the very bottom.   Therefore what we need instead is a system of selecting people with talent - academic, creative, technical, entrepreneurial - from the rougher end of our society.

As we know, one size will not fit all.   Some kids should simply get free passes to public schools - like they used to before that scheme was abolished.   Others should be placed in elite state schools near where they live and given 1-1 coaching based on getting them to university.    Creative types should be fast-tracked to St Martin's or whichever is the top place for their particular talent.   Our top firms should be be on board, offering elite apprenticeships for the very best.  We don't need lots of new institutions, just a good system for identifying and tracking talented youngsters who start on the wrong side of the tracks.

A key part of this is mentoring.   A friend of mine has mentored a young boy from a rough part of London for several years and he is now about to go to study medicine.  This is a boy from a single parent family who lives in an area riven by gang culture.   This relationship with a high-performing mentor who has put in the time, over many years, has been key to this lad's eventual flowering. A national programme that couples this with easy-access to the elite institutions and firms in this country will, I believe be an important step forward.   Just the fact that it is there, that people know about it and know that, if they are any good and work hard, they can find a way out, will be a huge fillip to people who currently know, deep-down, there isn't really a way out.

Is this a real solution, given the numbers involved?   A 'National Talent Programme' could seek to target tens of thousands of our most talented kids from disadvantaged backgrounds.   Look what happens on programmes like X-factor when you put an opportunity there, however fragile.   People flock to it.   It fuels hope and allows the most capable to be seen.   I am not saying you need Simon Cowell or a studio full of neon lights, but we do need something for those who, otherwise, will not be seen and their talents never contribute to our society.

Why we need a Business Plan for Britain

When there is a war, the parties in this country quickly find it in themselves to unite, quite rightly, behind our national interest.   But the long-term success of 'UKplc' is still, sadly, a game of political football. 

Of course, this is bound to be the case.  The economics of a country is bound up with political questions of public vs private, tax vs spend and the distribution of income across classes and regions.  But other countries manage to have long-term economic strategies - so why, in reality, shouldn't we? 

So what's in a Business Plan for Britain?   As the Olympics showed, this is still a great nation.  We use the global language.  We sit bang in the middle of world-time zones.   Culturally we are incredibly influential - our 'soft-power' is still high.   We are a creative nation with great innovators and excellent 'batch' specialist manufacturing.   We are outward-looking and, in London, have what is still one of  the world's top three cities.  Finally, we have world-class universities, research and, despite recent problems, a world-leading financial services sector.   Overall, the quality of life here is good and there are fewer safer, freer or more civilised places to invest, live or set up in business.

Of course, we have massive problems too:  Large parts of our country are in permanent recession.   Millions of our people are under-educated and economically behind their peers in Europe and beyond.  There seems to be a structural problem in getting our young people into high quality jobs.  Our economy and political system have been shown wanting in recent years.   Our ability to create a proper environment for genuine wealth-creation has been exposed by the recent recession which, now, looks to be in for the long-term.    Compared to our better neighbours, the Germans, we look like a nation of accountants and lawyers more than a nation of entrepreneurs and 'makers'.  Finally, our public sector remains unreformed.   It continues much as ever in a twilight world of low-productivity, monopoly and incremental change, often entirely unconnected with the digital age and the needs of its citizens.

So, what do we do?   Essentially, it needs to be a combine the supply-side measures being proposed by the Tories with some of the more interventionist ideas of the centre and left.   At the moment, the debate polarises into one of 'small state/deregulated market versus big state, / heavy state intervention'.   Few people seem to consider that we need elements from both approaches.  Here are just five from both sides which I think are vital: 

From the right we need to adopt the following:

1.  Employment law reform.  This is an unaffordable sham and there needs to be reform of employment law that makes it easier to remove unsuitable people from their jobs.   It should also take 2 years to acquire ANY employment rights.

2.  Planning law reform.   While it is important that we protect green-space we have to accept and plan for development and growth.   New towns, such as Cambourne in Cambridgeshire, represent the way forward.  This allows historic towns, such as Cambridge, to remain within their current footprint and for them to be sustainable from a transport and quality of life perspective.

3.  Lower taxes for SMEs.   Small and medium sized businesses are the engine of the UK economy and should be taxed less than they are now.   Firms operating in deprived areas should pay very little tax at all in order to incentivise them to invest there.  

4. .    No NI for SMEs on any new hire for the first two years of employment.   This will incentivise job-creation in smaller firms.

5.  Market-reform of the public sector.   This means the end of national pay settlements, the dissolution of union-power in the public sector as was done in private sector and the creation of a plurality of providers in most public service markets - including health-care, education and most public services outside the armed forces - all under close regulatory supervision to protect the public interest.

From the 'left' we need to do the following:

1.  Set up a bank specifically aimed at 'real economy business'.   We all know of decent businesses that are going to the wall because of cashflow difficulties and disinterested banks.   We need a German-style banking system and a big new bank that operates in the way the German banks do to support the 'Mittelstrand'.

2.  Pick winners.   This doesn't mean the state owning car-firms or coal mines - it means that we acknowledge our broad strengths internationally - creative industries, specialist engineering, aerospace, higher education, research - and we make massive amounts of capital available to these sectors through state-backed angel and early investment funds.

3.  Big infrastructure spending.  This will add to deficit and debt but the country's infrastructure is in dire need and so is the short-term economy.   Reviving Building Schools for the Future, New Towns widening the A14 & A11, improving the rail network, sorting out Heathrow (not necessarily a new runway, just a better airport) - all these are strategically vital projects.

4.   Anti-trust legislation, US style.   There is now popular recognition of 'bad capitalism' and 'good capitalism' and those elements that have created a financially-oriented economy - rather than a balanced economy - need to be brought to order.     We must also unearned wealth.   Most people accept the logic of this.  This is widely defined and differentiates genuine wealth-creators & entrepreneurs from the rest.  

5.  Regional policy.  London and the South-East are outpacing the rest of the UK.   We need to decentralise powers to the cities and counties outside of the South East so that they can make their own way in the world.   It should be essentially free for foreign companies to invest in the North and Midlands.    Companies relocating to the regions should be rewarded by paying little tax or NI for the first ten years of their operations.  

Of course, these are only headlines.  But, at the moment, one set of approaches is put forward in opposition to the other.  The truth is we need both.   To get out of the position we are in, we all must pay the price - including the poor and including the wealthy.   The public sector has to work within lower limits of national wealth and there has to be a sense of national unity about what we're doing.   

Any politician who can pull this together deserves to win, whichever his or her party. 

Why I may not stand again for election

It was just after midday on a sunny Friday in May, 2009.  To my slight surprise, I had been elected as Lib Dem Councillor for Hardwick Division, the well-to-do southern part of Bury St Edmunds near to where I now live.   I had won about 36% of the vote.   Normally Hardwick was, like the town, solid Tory territory but a hard work on the doorsteps, a Tory opponent who never turned up and a renegade ex-Tory independent all translated into a narrow win on the day.

At the time, I was thinking quite seriously, I realise now, about politics as a career.  All of my life people had asked me if I was going to run for Parliament, that I would be good at it.   My experience on the doorsteps seemed to confirm this.   People responded to me, I enjoyed the feeling of it all.   The timing was also good: I had finished off as CEO of Speaking Up (now VoiceAbility) and a new chapter lay ahead, unwritten.  I was about to turn 40, it was all wide-open.

Then a few things happened.   Firstly, I got a taste of real-life politics in Suffolk County Council.   To my disappointment, the Council, or rather the elected part of it, wasn't an easy place for me to fit into.   It felt deeply 'male, pale and stale' and I just couldn't warm to many of the people I came to meet.  This changed, as time went on, but the overall dynamic of the place I found very unproductive, jeering and unnecessarily un-cordial.   

I also realised, very quickly, that in Councils only a few people actually matter.  These are the senior officers - the CEO and her immediate team, and the top three or four politicians in the ruling group.   This is simply how it is in politics.  I now realised why most MPs, and if Chris Mullin is to be believed, most Ministers, feel fairly insignificant.   The thought of Westminster, even if offered on a plate - which it never would be, especially as a Liberal - suddenly seemed less appealing.   When a scintilla of a chance did arise - to compete for what is now  30 year old academic Julian Huppert's Cambridge seat - I passed. 

A final aspect of real-life politics that hit me hard was just how utterly boring and irrelevent most of what is discussed is to the lives of most people, businesses or communities.   Councils do not, sadly, spend a great deal of time on the big questions, even where Suffolk is concerned.  Debate is limited, normally, to platitudinous sloganeering about the place, not its genuine challenges and choices.  This has improved a bit under a new leader, who has raised the intellectual ante a bit, but on the whole, the Council is not on the page when it comes to leading the county to a successful long-term future.

The second thing that happened was that, as a Councillor, I tried very hard indeed to get a few things done.   Now, anyone who knows me is aware that, as these things go, I have a decent track-record for getting stuff done.   I can normally move the dial.   Not here I couldn't.   My first challenge was getting a white line put outside a woman's house - she had a disability and didn't want folks parking there.  Eight months.   My second was getting some road-humps put in on a road where speeding was a big problem.  36 months.  A decision to designate a piece of spare land as a village-green, to discourage developers.  12 months.  Putting parking restrictions outside a busy hospital that is charging people £15 to park while visiting relatives.  36 months.   And so on.   Everything I did seemed to have to involve too many people, all working too slowly and, in the end, the decision seeming to rest in the hands of one o....f the four people who matter.   Time - the one thing that, for all humans is the same, seems to be the one thing, as a Councillor, you need not to care about.   And, of course, being one of the least patient people ever, I care more-than-a-lot about time.

The third thing that has happened - and this is perhaps the biggest contributor to my present thinking, is that I started a business that has quickly grown.   Growing a business is perhaps as far as it gets from the work of a Councillor.  It's very fast-paced, you see results quickly and you're not buggering about trying to get people to do things at your speed.   There's a sense of movement and, if you need to feel you matter, you get that too.   Growing a business again felt like a sort of homecoming.   I have seen more of my kids than I had before.  It has also had a very positive effect on my finances too, better, it has to be said, than the tight-ship that being an MP is these days once the rail fares and raffle-tickets have been paid for.    I also realised that starting a business at 40, and just out of a full-time CEO role in social enterprise would be a lot easier than doing it at 45 having lost a seat at Westminster.  

Now that my business is two years old I am, frankly, struggling to balance it with the demands of being a local Councillor.  During my first two years, I was probably one of the better Councillors.  I was visible, active and engaged.   During the last year my contribution has weakened.   Not for a key role I play on one of the council's owned-companies, I would not be comfortable with the value-for-money I am providing.  So it's time now to make a decision.

I am sure you can see where all this is going:  I no longer wish to be an MP,  I can see no way of leading a council and, anyway, I am better at many other things than politics.    Although this hasn't been a failure for me, neither has it been a a success.    What is has taught me is that you learn a lot, probably more, about yourself when something doesn't go as you might imagine.   

So what's my advice for anyone thinking of becoming a Councillor?    My simple advice is to do it.  Whether you like it or not, you will get a lot out of it.    Be prepared: it will suck up unlimited amounts of your time and you will be shocked at how little you achieve, however highly you rate your personal effectiveness.  But you will see how things work, you'll get a chance to make relationships across a wide field and, whether you stand again or not, you'll come, like me, to have no regrets.

Learning from the Sharks

The other night I went to a business school event aimed at entrepreneurs from SME (small and medium-sized enterprises) seeking to grow their businesses.  It was, if I am honest, a bit of a wake-up.  These boys (and they were nearly all boys) were hungry hunters.   Their focus both impressed me and left me feeling a bit wet in comparison.  Had I had the balls to mention 'blended return' or, worse, giving away part of my company to my staff, a hundred dead eyes would have turned on me in contemptuous disdain.   'No distractions' was the mantra coming from the front.   Don't waste time on multiple goals or equity carving - it will just distract you from the big prize.

The message was clear:  if you don't have one big goal and focus exclusively on it, you are fucked as a business.  Period.  Social enterprise would, had I mentioned it, be viewed as water-muddying.   Focus on profit, they would say, and give some away after if you feel guilty about it.

Interestingly, I was contacted this week by the group of Social Enterprise Ambassadors (remember them) of which I was one.   A reunion is being mooted.   The contrast between this group of likeable, driven and diverse people and the straight-faced biz-types could not be greater.   And I could not be in any doubt about where I would fit in with most or have the better evening with.   However, from a pure learning perspective, I suspect the biz people would at least match or even best my pals from social enterprise.  

I guess you learn most from people who are different from you.  When in the wacky world of social enterprise I see myself at the 'business' end of the equation.  I make money, I try to do good as I am doing it.  I don't like hippy-shit (to borrow Tim Smit's phrase) and I don't see Social Enterprise as Socialism-By-Other-Means.   I sit at the other end of the scale from the very good people running Community Shops, micro-enterprise units for recovering crack addicts or any of the stuff that has business as part of it - but isn't really business.  

However, put in a room where the testosterone is peeling off the wallpaper and competition oozes from a million pores, I feel very much at the softer end of business.  Here people tell me to take my 'dogs out and shoot them' if they (referring to my employees) are not delivering value to the business.  And never, ever, give the company away - just pay people bonuses - ownership is everything etc.   OK, that's as extreme as it got, and people mean well and, to be honest, not all of them were as bright as they thought they were, but, heck, my evening with the biz-guys contained as much learning as half a year of soc ent events put together.

Beecroft was Right

I say this both as an entrepreneur and a Liberal Democrat.  Vince Cable has been right about many things, not least Murdoch and the banks.  But on Beecroft he is wrong.  

To recap, Beecroft wanted to make it easier to release people who aren't working out as good employees. At the moment, it very hard for businesses to move people on who aren't quite up the job.  The law is OK - just - for moving on people who are absolutely terrible, but it isn't a lot of good in situations where things just aren't going as well as they need to - for example, where people are just about getting by - but things are not working out as you hoped.  

Tough on you, I hear some readers say. How about helping that person reach the mark?  Training?  Patience etc?  Believe me, most people in business will do all of the above before taking away someone's livelihood.  Particularly in small business where everything is face-to-face.    

What we need - which we don't have now is the right to make a unilateral decision - without fear of legal challenge - that this person isn't delivering value to our business and they need to go.  With requisite compensation, of course.   What happens instead is that you can say you're not happy but, in order to avoid a legal challenge, you have to give people all sorts of targets and supports to hit those, even when you're sure, in your heart, this isn't going to work out.    

I have been here lots of times in my previous role in a larger organisation.  With 250 employees, about ten percent are normally underpeforming.  To have that many people in 'special measures' is expensive and takes up all of managers' and HR departments' time.   It would be far better, with nearly all those people, to be able to have a grown up conversation that enables a quick, mutually dignified departure.

Will this, as Cable fears, create mass insecurity in an already anxious workforce?  I am sure that 90% of people realise that they have nothing to fear from such changes in rules.  Those that will be most scared will be the 10% who need to be.  Indeed it may, in some cases, be the prompt they need to address some of their issue.  

I realise this a very different view to that of most people who don't see themselves as on the Tory Right.  But talk to anyone who manages people or runs an organisation and you'll hear a lot of agreement.   

One's own view comes down in part to whether you believe that people in the UK, and Europe more widely, are over-protected and insufficiently flexible at work than they need to be in the current world economic situation.   

Personally, when I look at how people and companies in other continents work, I see us as asleep at the wheel, living on borrowed time before we get 'found out' and thrown in far greater hardship than we would if acted now and took the wise advise of Adrian Beecroft onto the statute book.

Guest Blog from Rob Fountain - 'My Dad is Worried About Me...."

My dad is worried about me. 

He’s a pro-State socialist.  A labour man; ex-trade union rep and proud believer in welfare, in the responsibility of government to provide a safety net – to look after the many, not the few.

He’s listened to me talk about Stepping Out, about what we’re trying to support in terms of a shift in public service delivery and he’s worried.  Worried that I’ve been turned, that I’m in league with those looking to commercialise social and health services, that I’m helping to dismantle the welfare state.

I hear – and feel – similar suspicions when I’ve spoken with union representatives in areas exploring the options of social enterprise spin-outs for health or social care services. 

The anxiety is understandable.  I had it too when I first heard about the spin out agenda.  The vocabulary of externalisation, business plans, company structures and financial modelling… it felt a long way from a commitment to core values, care free at the point of use, empowerment.

The unions lose my sympathy, however, when they make comments such as ‘I don’t really understand this social enterprise thing, but I can tell you we are opposed to it’ or ‘I’d rather people were made redundant from the Council and get a good payout, than have their jobs transfer into this social enterprise’. 

Conviction is one thing; I more naturally lean towards a belief that the State should be responsible for meeting the needs of those in our society who are vulnerable or in crisis.  I also think there are decisions emanating from the current government that should be resisted.

However, stubbornly sticking to a mindset despite the evidence that the world is shifting on quicksand is pointless.  The financial pressures on local authorities are mind-boggling and will not be resisted by a 

defiant, arms-crossed ‘I’m protecting public sector jobs and services’ stance. 

If local authorities don’t deliver services directly – and that is becoming impossible on the budgets available - the immediate alternative is tendering services out to the private sector.   A sector queuing up to deliver services and to cream 10, 20% off the budget for investors.  This isn’t the future, this is now.  The market already exists in health and social care. 

By looking at the options for social enterprise to come forward as a route to deliver public services, I’m not giving in – I’m looking for a (forgive me) third way. 

What Stepping Out is trying to support is an alternative to outsourcing, an option that removes the profit motive and gives more power to frontline staff and service users. 

My dad at least has the wisdom to listen to what spinning out is about before he disowns me. 

And I think he hears me.  He hears me when I say that we’re trying to help some extraordinary public servants who when faced with blood-curdling cuts are prepared to take a personal risk in pursuit of a better future for their services. 

He is reassured when I explain that the potential winners when this comes off are not shareholders, but frontline staff, service users & patients, the Councils and Trusts who get to deliver savings and commission quality services. 

And he remembers how when he was a foster carer the system around the children was bureaucratic and broken; how when I was a local authority social worker he worried about the impact of the demoralising culture – he remembers ultimately that no-one who has seen inside public sector delivery is able to claim ‘if it ain’t broke, don’t fix it’.

So, don’t worry dad.  We’re not trying to auction public services to private providers or dismantle the welfare state.  We’re just trying to reposition it for the current challenges and trying in particular to re-arm motivated public servants so they can flourish in the battles ahead.   

Spinning out is a pro-public service model, it’s about supporting public sector workers – giving them control of their futures, not voluntary redundancy – and striving for quality and innovation in the face of reduced central government funding. 

Why do so few social enterprises hit the commercial big time?

A year and a half into Stepping Out I now feel able to compare this with running a large charity.    One of the interesting things is that it is, on many levels, very similar to the early days in the charity.  It is about passion, finding clients, building a brand, delivering really great stuff.    There's really not that much different on one level.  Value is value, whether it's in the life of a disabled person or a council team seeking to spin out.

Psychologically, though I have had to go through a shift, one that has actually made me think quite a lot about the idea of social enterprise.   When with a pure for-good organisation, everything went through the prism of mission.  In short, we sometimes did things because they were right, regardless of whether they were good for the business.

These days, I can't function like this.   While social value - and the well-being of clients - is never far from the front of my mind I have to always always be doing the math.  Riding two horses is never easy,  I find. In a straight choice, I still tend to help, even if it doesn't make long-term business sense, but I know, that in doing so, there is a commercial cost.   

Of course, I know that the magic of social business is about precisely this - balancing commercial and social considerations in a new way.   I think what I am saying is that it is far more natural for most people to operate in one mode or the other.   Instead of holding the two in balance, I tend to oscillate between the two considerations.  On my 'social' days I have to constantly check myself for not watching the bottom line enough.  On my 'commercial' days, I ask myself if I am giving enough to warrant our claim to be a socially-oriented business.

Which brings me to my point here: social business, while appealing to our natural desire to be both commercial and social doesn't always go with the grain of how we operate day to day.   Most of us are essentially commercial or social in our approach.   Or, at best, we mould ourselves into one or the other type and operate consistently in that way.   Holding both in mind requires a kind of double-think (holding two simultaneous beliefs 'I am social' & 'I am commercial') which doesn't always come easy.   

Of course, this isn't always a zero-sum game.  You can use a commercial logic to build fanastic social outcomes.   And this is perhaps the larger point here.  I am perhaps coming from it from the position of a convert from the charity world.  But I think I might be onto one of the reasons why so few social enterprises really hit the big time commercially.

Why Consulting isn't for Faint-Hearts

Last year about 70,000 people in the third sector lost their jobs – pushing on enough to fill Wembley Stadium.  While some are happily now in new jobs, many will be making a go of it as independent consultants.   Some of these folks will, no doubt, be loving it – and telling anyone who will listen that losing their job was the best thing that ever happened to them.   Other newly self-employed, however,  will be sat, quietly desperate, in the spare bedroom opening another pack of Custard Creams  and waiting in vain for the phone to ring.

So how do you make that transition to running a successful independent consultancy? Having attempted the journey myself, I would offer three main pointers.   The first is to understand that as an independent you will need to specialize.  Whether you realise it or not, there will be something -  a single stand-out skill or attribute – for which you're best known.  It's this ‘something’ we need to understand - because this is the one thing that people will pick up the phone specifically to ask us to do.   Our specialism is the essence of our usefulness to others.  Therefore it’s vital we figure out quickly what that is.

The second is to realise that in consultancy everything matters. To win work from clients,  it is not just your encylopaedic knowledge or contacts that will bring in the business.  You need to look and sound the part.  Your website should be fresh-looking.   Your answer-phone needs to sound like you are pleased to hear from people.  Hair, teeth and clothes all matter too.  Nobody hires a consultant who looks like s--t.   If you're a voluntary sector scarecrow, get down the hairdresser before you step out into the real world.  While you’re out, buy some good shoes.

Thirdly, and perhaps, more importantly, you need to deliver. This sounds rather obvious, but it's the main fear in the mind of every client - 'What if this hired-gun lets me down?'    You deliver by listening very carefully to what the client needs.  You deliver by carefully agreeing the scope of the project,  charging a fair price and only taking on work you can deliver to a truly exceptional standard. 

Note my use of the word ‘exceptional’.  As a consultant, it's rarely enough just to put in a ‘decent’ performance, like you might do week-in-week out at work.  This seldom leads to a long relationship with a client.    While you'll always get paid for a decent job, the client will move on if you don’t totally wow them.   Should you manage to do this, however, your client will get you back time and again.   The best business is repeat-business.  Remember - consultancy is, above all else, a relationships business.   Love your clients.  

Of course, your decision to step into the world of consulting depends, in large part, on whether you’re personally suited to do it.  I'm not just talking about how clever or knowledgeable you are here, but also your character.   Resilience is key -  particularly in year one when you're still finding your feet.  You can feel very unloved on a bleak Tuesday afternoon when even the dog declines a walk with you.   Self-doubt, if it lives within your heart, will tap you on the shoulder and suggest you apply for that supervisor job you’ve seen down at Tesco (regular hours, paid holidays, people to talk to).

So should you be one of this year’s Wembley-sized crowd of third-sector leavers this year, think carefully before you make your move into consulting.   It’s not for faint-hearts.